Terms of service

📜 Terms of Service – Inner Peace Crystals UK

Last updated: April 22, 2026

1. Overview

These Terms of Service govern your use of the Inner Peace Crystals UK website (innerpeacecrystals.co.uk) and your purchase of products from us.

By using our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or place an order with us.

2. Business Information

Field	Details
Business name	Inner Peace Crystals UK
Legal structure	Partnership (unincorporated)
Trading address	8 Gloucester Road, Brampton, PE284QQ
Email	innerpeacecrystalsuk@gmail.com
Partnership UTR	[to be added once received]

3. Products

Product descriptions and images

We make every effort to display our products accurately, including photographs and descriptions. However:

What we guarantee	What we cannot guarantee
Products are as described	Exact colour match due to screen differences
Crystals are genuine natural stones	Exact size – natural variation exists
We hand-select every stone	Perfect symmetry or flawless finish – natural stones have variations

Crystal properties

Crystals are sold as natural products, not medical devices. Information about metaphysical properties is spiritual in nature and is not a substitute for professional medical advice.

We do not claim that crystals cure, treat, or prevent any medical condition. If you have a medical or mental health concern, please consult a qualified healthcare professional.

Age restriction

Our products are suitable for all ages. However, small crystals and stones may present a choking hazard for young children and pets. We recommend keeping crystals out of reach of small children and animals.

4. Orders and Pricing

Pricing

All prices are in British Pounds (£ GBP) and include VAT where applicable. We reserve the right to change prices at any time without notice. However, price changes will not affect orders already placed.

Order acceptance

When you place an order, you will receive an email confirmation. This does not mean your order has been accepted – it is confirmation that we have received it.

Order acceptance occurs when we dispatch your order. We reserve the right to refuse or cancel any order for any reason, including:

Reason	What happens
Product is out of stock	We will notify you and issue a full refund
Pricing error	We will notify you and offer to cancel or proceed at corrected price
Suspected fraud	We will cancel the order and notify you
Cannot verify payment	We will contact you for alternative payment

Order cancellation by you

You have the right to cancel your order within 14 days of receiving your goods – see our Returns Policy for details.

5. Payments

We accept the following payment methods:

Visa
Mastercard
Klarna
PayPal
Shop Pay

Payment is taken at the time of order. All payments are processed securely through Shopify Payments and our payment partners.

6. Shipping and Delivery

Delivery times and costs are set out in our Shipping Policy.

We are not responsible for delays caused by:

Royal Mail strikes or disruptions
Severe weather
Customs processing (for international orders)
Incorrect address provided by you

Risk of loss or damage to products passes to you when we dispatch your order.

7. Returns and Refunds

Your right to cancel, return items, and receive refunds is set out in our Returns Policy.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

8. Intellectual Property

All content on our website – including product descriptions, images, logos, graphics, and text – is the property of Inner Peace Crystals UK and is protected by UK and international copyright laws.

You may not:

Prohibited action	Explanation
Reproduce our content	Copy, duplicate, or republish without permission
Sell or license our content	Commercially exploit our intellectual property
Use our images	Use our product photos for your own listings or content

You may share links to our website or share our content on social media with proper attribution.

9. User-Generated Content

If you post reviews, comments, or other content on our website or social media, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing purposes.

You represent that you own or have permission to share any content you post.

We reserve the right to remove any content we deem inappropriate, offensive, or misleading.

10. Prohibited Uses

You may not use our website for any unlawful purpose, including but not limited to:

Prohibited use	Examples
Harassment	Sending abusive messages or threatening content
Fraud	Providing false information or attempting payment fraud
Intellectual property infringement	Using our images or descriptions without permission
Spam	Using our contact forms to send unsolicited marketing
Interference	Attempting to disrupt our website or servers

We reserve the right to refuse service, terminate accounts, or cancel orders for any prohibited use.

11. Limitation of Liability

To the maximum extent permitted by law:

What we are not liable for	What we are liable for
Indirect or consequential losses	Direct losses caused by our breach of contract
Lost profits or revenue	The purchase price of the product
Business interruption	Refund or replacement of faulty products
Data loss	Nothing in these Terms excludes liability for death, personal injury, or fraud

Our total liability to you for any claim arising from your purchase is limited to the amount you paid for the product.

12. Indemnification

You agree to indemnify and hold Inner Peace Crystals UK harmless from any claims, damages, or expenses arising from:

Your breach of these Terms
Your violation of any law or third-party rights
Your use of our website or products

13. Force Majeure

We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including:

Event	Examples
Natural disasters	Floods, storms, fires, earthquakes
Public health emergencies	Pandemics, government lockdowns
Postal disruptions	Royal Mail strikes
Supplier issues	Wholesaler delays beyond our control
Technical failures	Website outages, payment processor downtime

If a force majeure event occurs, we will notify you and take reasonable steps to minimise the impact.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on this page.

For significant changes, we will notify you by email or by a notice on our website.

The "Last updated" date at the top of this page indicates when these Terms were last revised. Your continued use of our website after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

If you have a complaint, please contact us first at innerpeacecrystalsuk@gmail.com

We aim to resolve all complaints within 14 days.

If we cannot resolve your complaint, you may use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/odr. (Note: This may not apply to UK customers post-Brexit; we will update as regulations clarify.)

UK customers may also contact Citizens Advice or Trading Standards for guidance.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be severed, and the remaining provisions shall continue in full force and effect.